Policies

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

T.O.S. (Terms of Service)

ATTENTION

Please read these terms carefully before using this website (BeverlyHillsCaviar.com). By using this website you indicate that you accept these terms. If you do not accept these terms then do not use this website.

Site transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Site Content
All text, images, graphics, and other materials on this website are subject to the copyright and other intellectual property rights of Beverly Hills Caviar, unless otherwise stated. These materials may not be reproduced, distributed, modified or reposted to other websites without the express written permission of Beverly Hills Caviar.

Product Information
All of our caviar is from legal catch only and is always carefully inspected before being sent to clients. Certain products are available exclusively online through the site. These products may have limited quantities and are not returnable. In addition, products offered locally may include a larger variety and may be purchased in bulk quantities.

Product Credits

All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. All Caviars are packed to travel for 48hrs. In case of a day delay by FedEx, Caviars will still be Fresh and Safe to consume. Any caviar that takes longer than 48hrs to arrive, should be shipped back to our company with frozen ice packs that were provided in the box originally. Credits are contingent to FedEx Claim. A credit will be issued as soon as FedEx has completed their investigation. There are NO CASH refunds on caviar purchases. Credit may be issued if the following conditions are met:

 
1) The jar/tin has not been opened or tampered with in any way.
2) The concern has been reported to Beverly Hills Caviar’s main offices within 24 hours of delivery via email or phone at:
1-877-55-66-777.
3) The caviar has been shipped to the actual billing address.
4) The payment has cleared and is not pending during the complaint.
5) The caviar must be shipped standard overnight at the expense of the client, or personally delivered to one of our
    designated locations, within 48 hours. Please keep all packaging intact for returns.
6) The caviar must be delivered with a copy of the invoice.

Privacy
Beverly Hills Caviar respects the privacy of our customers. No information you enter on our website will be shared with outside companies or mailing lists unless you agree to it. All personal information you enter in our database is kept for the purpose of allowing you to check your account status, and for our own internal mailing list so that you may receive notifications about your account or special promotions that Beverly Hills Caviar is offering.

Promotions
Any promotional content contained on this website is subject to inventory availability. Beverly Hills Caviar reserves the right to cancel or modify any such promotion at any time and without notice.

External Links
Beverly Hills Caviar may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. Beverly Hills Caviar has not reviewed all of the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by Beverly Hills Caviar of any such linked website.

Choice of Law

Shipping Information

To ensure caviar freshness, all caviar orders are shipped ONLY via FedEx Overnight within special foam boxes/thermal packs with included gel packs.

We do not ship to P.O. Boxes or in areas that FedEx doesn't delivery to.

FedEx Shipments are shipped on Monday through Thursday and not on holidays. For FedEx First, Priority, Standard Overnight, 2nd day orders - Orders must be placed before 12:00pm (Beverly Hills, California Time) to be shipped same day (upon availability) and will arrive next day to your location. If you require a special shipping arrival date or need to meet a delivery deadline, please contact our customer support for availability.

If you order online between Friday through Sunday, then your order will be shipped on the following Monday. If Monday turns out to be a holiday,  your caviar order will be shipped on the next possible business day. For some areas Saturday delivery is available via FedEx upon checkout. It is recommended that you contact customer service at 1-877-55-66-777 for special delivery date arrangements prior to ordering, if specific delivery date/time is important.

Once your order has been processed and shipped, you will receive the tracking number of your order with FedEx or the local delivery service via E-mail. Also, if you are a registered member of Beverlyhillscaviar.com you may simply login to your account and see the status of your order and tracking information in real time.

You will be required to sign for the order as it arrives by FedEx, or other delivery service, to your location.

If you have a specific date in which you would prefer your order to arrive on, please call us immediately after placing your order online with instructions, or simply enter the information on checkout in the Customer Notes Section.

Local same day emergency caviar deliveries available (7 days a week), call us at 1-877-55-66-777 or 1-310-993-2426 for prompt delivery service throughout Los Angeles, California. For most accurate information on same day delivery, it is recommended that clients call us prior to ordering online with this feature. 

If you have any questions or comments feel free to contact us here.